Privacy Policy

This policy explains how FIREFORK FOODS LTD (“Firefork Foods”, “we”, “us”) handles personal information when you use fireforkfoods.co.uk or contact us. We aim to collect only what we need to respond to you and to supply our business customers.

Who we are

FIREFORK FOODS LTD is the controller of personal information described in this policy.

• Company number: 17210161
• Registered address: 74 Bunbury Road, Birmingham, West Midlands, B31 2DW, United Kingdom
• Email: [email protected]
• Telephone: 0121 751 8756

Information we collect

When you send an enquiry or message

Through the supply enquiry and contact forms, or by email and telephone, we may receive:

• your name, company name, email address and telephone number;
• details of your business type, product requirements, material preferences, intended application, approximate quantities, delivery postcode, timeframe and any budget guidance;
• anything else you choose to include in your message.

We do not ask for, and you should not send, payment card details through this website.

When you browse the website

Our hosting provider may record standard technical information such as IP address, browser type and the pages requested, for security and to keep the site running. If you consent to analytics cookies, we also collect anonymised usage information — see the cookie policy.

How we use your information

• To respond to your enquiry or message and discuss your requirement.
• To prepare and confirm product options, quantities, pricing, lead times and delivery arrangements.
• To supply and administer orders, including invoicing and record-keeping.
• To keep the website secure and understand how it is used (analytics only with your consent).
• To meet our legal and regulatory obligations.

We do not sell personal information, and we do not use enquiry details for unrelated marketing without your agreement.

Lawful bases

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on:

• Legitimate interests — responding to business enquiries and running our business;
• Contract — taking steps at your request before entering into, or performing, a supply arrangement;
• Legal obligation — for example, keeping accounting records;
• Consent — for optional analytics cookies, which you can withdraw at any time.

Who we share it with

We share personal information only where needed, with:

• service providers who help us operate — such as website hosting, form handling, email and IT providers — acting on our instructions;
• suppliers, manufacturers or carriers, where necessary to confirm or fulfil a requirement you have asked us to supply;
• professional advisers, or authorities where the law requires it.

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards recognised under UK law.

How long we keep it

We keep enquiry information for as long as needed to deal with the enquiry and any resulting supply relationship, and order and accounting records for as long as the law requires. Information that is no longer needed is deleted or anonymised.

Your rights

You have the right to request access to your personal information, and to ask us to correct, erase or restrict it, to object to our processing, or to request a copy in a portable format. Where we rely on consent, you can withdraw it at any time. To make a request, email [email protected].

If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Security

The website is served over HTTPS, and we take reasonable technical and organisational measures to protect the information we hold. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.