How supply works
From requirement to reorder.
Nine steps take a supply enquiry from a description of what you serve to a confirmed, fulfilled order — and back again when you need more. No lead times or stock are promised in advance; everything is confirmed for your order.
The nine steps
- Input
Understand requirement
Every supply starts with a conversation about what you serve and how — menu, service model, collection or delivery, and what you use today.
- From you
- Business type, menu or product list, service model.
- From Firefork
- Questions to clarify the application.
- Define
Define product type
The requirement is translated into product types: containers, boxes, cups, lids, bags, wraps, consumables.
- From you
- Confirm which items are in scope.
- From Firefork
- A list of product types against your menu.
- Define
Confirm material / application
For each product type, the material preference and application — hot, cold, wet, greasy, delivery — are confirmed.
- From you
- Material preference, if any; how food is held and served.
- From Firefork
- Application questions and material options.
- Check
Check quantity
Approximate volumes and whether the requirement repeats help align case sizes and pack quantities.
- From you
- Approximate usage and frequency.
- From Firefork
- Case and pack quantity alignment.
- Review
Source / review options
Suitable products are identified and, where useful, alternatives are set out for comparison.
- From you
- Review options and ask questions.
- From Firefork
- Products, alternatives and available information.
- Confirm
Confirm
The specific products, quantities, pricing, lead time and delivery arrangements are confirmed before anything is supplied.
- From you
- Approve the confirmed list.
- From Firefork
- A clear confirmation of what will arrive.
- Fulfil
Fulfil
The order is prepared against the confirmed list. Any change in availability is raised with you before substitution.
- From you
- Be available for any queries.
- From Firefork
- Fulfilment to the confirmed list.
- Deliver
Deliver
Delivery is made to the agreed address under the arrangements confirmed for that order.
- From you
- Access and receiving details.
- From Firefork
- Delivery as arranged.
- Reorder
Reorder
Repeat requirements can be reordered from the confirmed list, with quantities and availability reviewed each time.
- From you
- Tell us when you need more — or set a rhythm.
- From Firefork
- Reorder from the agreed list.
Example supply workflow — steps may combine for simple or repeat orders
After confirmation
Source, confirm, fulfil, deliver, reorder.
Fulfilment follows confirmation. Firefork does not promise stock or delivery windows in advance of an order — availability and arrangements are checked and confirmed for each requirement.
Example supply workflow
- 01
Source
Products that match the confirmed requirement are identified, along with suitable alternatives where useful.
, then - 02
Confirm
Specification, quantity, pricing, lead time and delivery arrangements are confirmed with you before the order proceeds.
, then - 03
Fulfil
The order is prepared to the confirmed list. If anything changes on availability, you are told before it is substituted.
, then - 04
Deliver
Delivery is arranged to the agreed address and timing for that order.
, then - 05
Reorder
Repeat requirements can be reviewed and reordered, keeping the same confirmed products where they remain available.
Supply enquiry
Start at
step one.
Tell us what you serve and what you need. The rest of the sequence follows from there.
Useful to include
- 01 Food type and service model
- 02 Packaging or consumable categories
- 03 Material preference, if any
- 04 Approximate quantities
- 05 One-off or repeat requirement
- 06 Delivery postcode and timeframe